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SHIPPING & RETURNS

SHIPPING & RETURNS

 

Saint Bustier delivers worldwide! We even ship to BFPO addresses overseas so busty women everywhere can buy online with confidence their parcels will be able to reach them. 

If, when you are at the checkout, you find your area is not covered then please do let us know by emailing your location details to customerservice@saintbustier.com and we will try our best to get your order to you, wherever you may be!

Equally, whilst our standard delivery options (outlined below) are listed here, if your order is urgent, just get in touch with us via email, as above, or Twitter (you can tweet us at @StBustier) and we’ll see if we can make any special arrangements for you. We can also arrange same day deliveries to addresses in Central London - just email us on customerservice@saintbustier.com for details.
 

DELIVERY OPTIONS IN THE UK

1. UK STANDARD EXPRESS DELIVERY

  • Our Express Standard delivery charge is £4.95.
  • The parcels arrive within 2-3 working days (excluding weekends and UK Bank Holidays) after your order is placed.
  • All Saint Bustier orders are trackable so you can follow its journey to you. You'll receive a confirmation email from our warehouse once your order is on its way, simply click on your tracking link to view the up to date tracking.
  • All orders are trackable so you can follow your order via the link on confirmation email sent by our warehouse when your parcel was sent out or by logging into the Royal Mail website by clicking here.
  • Your order may arrive anytime between 7am and 9pm and a signature may be required on receipt of your parcel.
  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions on where to collect your order or how to rearrange delivery.
  • Deliveries are not made on UK Bank Holidays or Sundays.


2. UK NEXT DAY DELIVERY

  • Our Next Day Delivery Charge is £12.
  • Please note that the orders must be placed before 12pm Monday to Friday, in order to be delivered the next day.
  • Orders received on Saturday or Sunday will arrive on the following Tuesday, unless Monday is a Bank Holiday. In that case, your order will arrive later so please be advised that Next Day Delivery is best used when placed Mon-Friday.
  • If your order is very urgent, please contact us via email at customerservice@saintbustier.com to check if we can help you make special delivery arrangements.
  • Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later.
  • Your order may be delivered anytime between 7am and 9pm and a signature may be required on receipt of your parcel.
  • Once your order is with the carrier, we will send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.
  • The carrier delivering your order will also contact you with tracking and delivery updates, so that you can reschedule your delivery if you need to do so.
  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions on where to collect your order or how to rearrange delivery.
  • Next Day Delivery is not available to the following postcodes: GY, HS, IM, JE, KW, ZE2 and ZE3,  PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3.

DELIVERY OUTSIDE OF THE UK

  • International shipping is charged on a flat rate basis, regardless of the weight of your order.
  • Please see below for our standard delivery charges, depending on your area:
    • Europe (Excluding UK) £15
    • Rest of the World £23
  • You will receive a despatch confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.
  • Shipping costs are added automatically at the checkout page when both the destination and delivery service are selected.
  • Our carriers deliver during normal business working hours and may require a signature on receipt.
  • Your order will be sent out via the most suitable carrier, dependent on size and weight.
  • Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Any customs and duties payable in the country of destination are individual responsibility of the recipient.
  • Customs policies vary widely from country to country so please contact your local customs office for detailed information.
  • Once an order arrives in the  destination country, it will be passed on to an internal postal service, according to standard delivery procedures.
  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions as to where to collect your order or how to rearrange delivery.

 

CUSTOMS AND IMPORT CHARGES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and are the sole responsibility of the recipient. Saint Bustier has no control over these charges or knowledge of their level, as customs policies and import duties vary widely from country to country. We recommend that International customers living outside of the European Union contact their local customs office for current charges before placing an order.

 

IMPORTANT MESSAGE FOR OVERSEAS CUSTOMERS: 

When returning any goods originally purchased from a non European Union country it is important that you DO NOT ship the goods back as commercial merchandise.  When sending return goods, please ensure that you:

  1. Use the Saint Bustier Returns Label provided with your order, marked with Customer Return UK Returned Goods Relief.
  2. Mark RETURNED GOODS on any customs declaration forms or any shipping documents accompanying your package to avoid the goods being treated as import merchandise by the UK customs office.


Failure to follow the above outlined procedure results in import charges being applied, for which the customer will be responsible.

 

RETURNS POLICY

At St. B we are all about clothing that fits and flatters larger cup sizes. We put a lot of effort into testing our garments for that busty fit so you can buy online with confidence. However, we do understand that we are all different so the only real test is to try clothes on. That is why we make returns easy.

Our returns address is: Saint Bustier, 26 Sketty Park Drive, Swansea, SA2 8LN, United Kingdom and full details on our Returns Policy for UK and International customers, as well as our Returns Procedures can be found below. 
 

  • We accept unwashed, unworn and undamaged merchandise up to 28 days after receiving your order.
  • Returns are free for UK customers.
  • All returned goods, whether for refund or exchange, must have the original Saint Bustier tags still attached in order to enable us to process the refunds. Every item has the Saint Bustier "Non-Removal" tags. All of these tags must remain attached. Please note that we will not issue a refund for or exchange for any item if any of the tags have been removed.
  • The items must be in the original new, unused condition and include any original packaging. 
  • For reasons of hygiene, we are very strict in regards to the refunds and exchanges of intimate apparel such as lingerie, shapewear, swimwear etc. Please try on briefs and swimwear only over your own underwear  and do not remove any tags or internal adhesives on the garments. If the gusset sticker is removed we will not be able to process your refund.
  • Until delivered to Saint Bustier, the goods are responsibility or our customers and we cannot be responsible for any damage during the transit to us. Please make sure you pack the goods carefully and securely so they arrive in an un-damaged condition.
  • We recommend you obtain proof of postage. 
  • Please also note that there is no automatic insurance on the return packages. In the unlikely event that the package gets lost before reaching us, we will not be able to issue a refund or exchange. You might, therefore, chose to purchase separate insurance from the post office when you drop off your return package.
  • Our returns address is: Saint Bustier, 26 Sketty Park Drive, Swansea, SA2 8LN, United Kingdom
  • Upon receiving the returned goods, Saint Bustier’s professional staff checks all items to make sure they are in an undamaged, unworn condition with all the tags still attached. A refund or exchange is then processed. 
  • We will not issue refunds or exchanges for items returned in an unsuitable condition. Such items will be sent back to you.
  • We will notify you when your returned goods were processed for a refund.
  • Refunds will automatically be issued to the card used to place the original order. This can take up to 10 days to show on your account, dependent on your bank or card issuer. 

 

 

RETURNS PROCEDURE

We really hope you love your new purchases, but if you are unhappy for any reason we are happy to offer a refund. All we ask is that you contact us at customerservice@saintbustier.com to let us know as soon as you can, and that the items are returned within 28 days of receiving them. Please note that returned items must be in unworn and perfect condition with all the labels intact. Please read the Returns Policy abve for more detail.

  • To return an item, please contact customerservice@saintbustier.com to notify our team of the return.
  • Kindly sign and date your invoice, include it with your return item and affix the returns label to your parcel.
  • Please note that Saint Bustier does not cover return postage outside of the UK.
  • All returns will be processed within 7-14 business days of receipt of your item(s). You will receive an email notification once the return has been processed.

 

Our address is: Saint Bustier, 26 Sketty Park Drive, Swansea, SA2 8LN

 

Does Saint Bustier process exchanges?

  • Unfortunately we do not process exchanges. Simply place a new order for the new item you want and return your originally ordered item, following the return policy steps listed above.

 

The item I received is damaged or not what I ordered. What do I do?

  • We’re very sorry about that! Please reach out to customerservice@saintbustier.com and we’ll take care of it.