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I'M A UK CUSTOMER: HOW DO I RETURN MY ORDER?

Each package comes with an invoice and a return postage label.  On the bottom of the front page of the invoice or on the reverse side of the invoice, you will find return instructions and a Returns Table which needs to be filled in. 

Please go into your Saint Bustier Account section and follow the instructions to obtain the Return Authorisation Code (RAC) for your return. It is very important that you file your online return in order to avoid delays in your return processing. Your Returns Request must be filed within 10 days of receiving your goods (but no leter than 14 days).

Once that is done, fill out the Returns Table, put the entire invoice with the completed Returns Table inside the package, attach the return postage stick-on label on the outside of the box and drop the package off at any Royal Mail office or collection point. To find your local branch, please click here (Branch Finder). 

Please contact Customer Service immediately if you are having problems obtaining your RAC, as your rights to obtain approval for your return might be affected. 

IMPORTANT: Please allow at least 4 working days for the package to arrive at our warehouse if you use our pre-paid returns label. 

If you are returning an item later than 10 days from the date of receiving your original order, your package might not reach our warehouse within 14 days allowed and your return might not be accepted. In such case, we recommend that you use alternative speedy postage method to ensure that the deadline is met and that the goods arrive in our warehouse within time allowed. 

Click to view our full Returns Policy.

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