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I'M AN OVERSEAS CUSTOMER: HOW DO I RETURN MY ORDER TO THE UK?

Please check that the goods will be received back in Saint Bustier within the following deadlines:

  • For deliveries within the European Union area (Excluding UK): 21 days from the time your goods were delivered to you
  • For deliveries outside the European Union areas, including the United States: within 28 days from the time your goods were delivered to you


The very first step to returning an order is to request a Returns Authorisation Code (RAC). It is very important that you file your online return in order to avoid delays in your return processing. Your Returns Request must be filed within 10 days of receiving your goods (but no leter than 14 days).

Each package comes with a printed invoice. On the bottom of front page of the invoice or on the reverse side of the invoice, you will find return instructions and a Returns Table which needs to be filled in. 

Please go into your Saint Bustier Account section and follow the instructions to obtain the Returns Authorisation Code (RAC) for your return. 

Please contact Customer Services immediately if you are having problems obtaining your RAC, as your rights to obtain approval for your return might be affected. 

Simply fill out the Returns Table, put the invoice with the completed Returns Table inside the package and post it to us through a carrier of your choice using the returns postage label included in your package. Please ensure that the carrier is capable of delivering the goods to us within the deadline timescales defined above.

PLEASE NOTE:

  • The statement "Customer Return UK RETURNED GOODS RELIEF" must be stated on the outside of the parcel to avoid the package being held by the customs and for you to be responsible for any customs duties levied.
  • If you have lost the original label, please email Customer Services to obtain a new label, or, simply send the package to our warehouse and add the statement "Customer Return UK RETURNED GOODS RELIEF" on the outside of the package.
  • Our warehouse address is: Saint Bustier, Studio V 109, Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom.

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