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TERMS AND CONDITIONS

TERMS & CONDITIONS

GENERAL

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by Saint Bustier (the “Linked Sites”). Saint Bustier has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

PRIVACY POLICY

Our privacy policy, which sets out how we will use your information, can be found in the full Privacy Policy section below. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

 

PROHIBITIONS

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, Trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into an aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities under the Computer Misuse Act 1990. Saint Bustier will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading any material posted on it, or on any website linked to it.

 

INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Saint Bustier or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Saint Bustier and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Saint Bustier or its licensors and saintbustier.com™ are trade marks belonging to Saint Bustier. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorably similar without the written permission of Saint Bustier.

 

TERMS OF SALE

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery Charges notice for further information.

In order to contract with Saint Bustier you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Saint Bustier retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Saint Bustier or will in some cases be a third party. Where a contract is made with a third party Saint Bustier is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply to you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.  The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.


  • Our Contract

    When you place an order, you will receive an acknowledgement email confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by email that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.
 
  • Pricing and Availability

    Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
 
  • Payment

    Upon receiving your order  we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
 
  • Discount Codes

    Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

    Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website. Only one promotional discount code can be applied to an order.
 
  • Gift Vouchers

    Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.

    We’re afraid we cannot accept any responsibility for stolen or deleted gift vouchers.

    We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we cannot be responsible for any delays, no matter how they are caused.

    If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we cannot be held responsible if  a gift voucher is used by someone other than your recipient if the email address entered is incorrect.

    In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than the recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

    From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.

    If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).

We reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

 

DISCLAIMER OF LIABILITY

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Saint Bustier and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss or use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Saint Bustier’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


LINKING TO THIS WEBSITE

You may link to any page on our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any online profile, blog, account, domain or website page that is not controlled and/or owned by you.

This Website must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

 

DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Saint Bustier and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Saint Bustier.

 

INDEMNITY

You agree to indemnify, defend and hold harmless Saint Bustier, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from your use of this Website or your breach of the Terms of Service.

 

VARIATION

Saint Bustier shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

INVALIDITY

If any part of the Terms  of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

 

COMPLAINTS

We operate a complaints handling procedure which we will use to try and resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

 

GOVERNING LAW AND JURISDICTION

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.

 

ENTIRE AGREEMENT

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Saint Bustier. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Saint Bustier.
 



SHIPPING & RETURNS

* * * DID YOU KNOW... Saint Bustier offers a same day delivery service for Central London? Just email us at customerservice@saintbustier.com for details * * *

Saint Bustier delivers worldwide! We even ship to BFPO addresses overseas so busty women everywhere can buy online with confidence their parcels will be able to reach them. 

If, when you are at the checkout, you find your area is not covered then please do let us know by emailing your location details to customerservice@saintbustier.com and we will try our best to get your order to you, wherever you may be!

Equally, whilst our standard delivery options (outlined below) are listed here, if your order is urgent, just get in touch with us via email, as above, or Twitter (you can tweet us at @StBustier) and we’ll see if we can make any special arrangements for you. We can also arrange same day deliveries to addresses in Central London - just email us on customerservice@saintbustier.com for details.
 

FOR CUSTOMERS IN THE UNITED KINGDOM WE OFFER TWO DELIVERY OPTIONS:

  1. Standard Express Delivery

  2. Next Day Express Delivery


UK STANDARD EXPRESS DELIVERY

  • Our Express Standard delivery charge is £4.95.

  • The parcels arrive within 2-3 working days (excluding weekends and UK Bank Holidays) after your order is placed.

  • All Saint Bustier orders are trackable so you can follow its journey to you. You'll receive a confirmation email from our warehouse once your order is on its way, simply click on your tracking link to view the up to date tracking.

  • All orders are trackable so you can follow your order via the link on confirmation email sent by our warehouse when your parcel was sent out or by logging into the Royal Mail website by clicking here.

  • Your order may arrive anytime between 7am and 9pm and a signature may be required on receipt of your parcel.

  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions on where to collect your order or how to rearrange delivery.

  • Deliveries are not made on UK Bank Holidays or Sundays.


UK NEXT DAY DELIVERY

  • Our Next Day Delivery Charge is £12.

  • Please note that the orders must be placed before 12pm Monday to Friday, in order to be delivered the next day.

  • Orders received on Saturday or Sunday will arrive on the following Tuesday, unless Monday is a Bank Holiday. In that case, your order will arrive later so please be advised that Next Day Delivery is best used when placed Mon-Friday.

  • If your order is very urgent, please contact us via email at customerservice@saintbustier.com to check if we can help you make special delivery arrangements.

  • Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later.

  • Your order may be delivered anytime between 7am and 9pm and a signature may be required on receipt of your parcel.

  • Once your order is with the carrier, we will send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.

  • The carrier delivering your order will also contact you with tracking and delivery updates, so that you can reschedule your delivery if you need to do so.

  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions on where to collect your order or how to rearrange delivery.

  • Next Day Delivery is not available to the following postcodes: GY, HS, IM, JE, KW, ZE2 and ZE3,  PA61-PA75, PA78, PH30, PH41-PH44 and ZE2-3.


FOR INTERNATIONAL CUSTOMERS

  • International shipping is charged on a flat rate basis, regardless of the weight of your order.

  • Please see below for our standard delivery charges, depending on your area:

    • Europe (Excluding UK) £15

    • Rest of the World £23

  • You will receive a despatch confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

  • Shipping costs are added automatically at the checkout page when both the destination and delivery service are selected.

  • Our carriers deliver during normal business working hours and may require a signature on receipt.

  • Your order will be sent out via the most suitable carrier, dependent on size and weight.

  • Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Any customs and duties payable in the country of destination are individual responsibility of the recipient.

  • Customs policies vary widely from country to country so please contact your local customs office for detailed information.

  • Once an order arrives in the  destination country, it will be passed on to an internal postal service, according to standard delivery procedures.

  • Receipt signature is required on all Saint Bustier deliveries. In case a signature cannot be obtained, a notification will be left with the appropriate instructions as to where to collect your order or how to rearrange delivery.

 

CUSTOMS AND IMPORT CHARGES

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel and are the sole responsibility of the recipient.

Saint Bustier has no control over these charges or knowledge of their level, as customs policies and import duties vary widely from country to country.

We recommend that International customers living outside of the European Union contact their local customs office for current charges before placing an order.

 

CUSTOMS: IMPORTANT MESSAGE FOR NON EUROPEAN UNION CUSTOMERS 

When returning any goods originally purchased from a non European Union country it is important that you DO NOT ship the goods back as commercial merchandise. 

When sending return goods, please ensure that you:

  1. Use the Saint Bustier Returns Label provided with your order & with “Customer Return UK Returned Goods Relief” on it.
  2. Mark RETURNED GOODS on any customs declaration forms or any shipping documents accompanying your package to avoid the goods being treated as import merchandise by the UK customs office. 

IMPORTANT:  If failure to follow the above outlined procedure results in import charges being applied, the customer will be responsible for all costs associated with Saint Bustier having to the retrieve the parcel.

Without exception, charges incurred will automatically be deducted from any refund amount owing.

 

RETURNS POLICY

At St. B we are all about clothing that fits and flatters larger cup sizes. We put a lot of effort into testing our garments for that busty fit so you can buy online with confidence. However, we do understand that we are all different so the only real test is to try clothes on. That is why we make returns easy.

Our returns address is: Saint Bustier, Studio V109 Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom and full details on our Returns Policy for UK and International customers, as well as our Returns Procedures can be found below. Please ensure that the goods arrive in our warehouse within the time limits defined. 
 

UK CUSTOMERS

  • You can return or exchange any item for the price you paid, provided that all conditions outlined below are satisfied and that the Returns Procedures deadlines are followed. Please see below RETURN PROCEDURES for detailed information.

  • For reasons of hygiene, we are very strict in regards to the refunds and exchanges of intimate apparel such as lingerie, shapewear, swimwear etc. Please try on briefs and swimwear only over your own underwear  and do not remove any tags or internal adhesives on the garments. If the gusset sticker is removed we will not be able to process your refund.  Goods must be returned unworn with all labels and stickers attached and in the original packaging.

  • All returned goods, whether for refund or exchange, must have the original Saint Bustier tags still attached in order to enable us to process the refunds. Every item has the Saint Bustier "Non-Removal" tags. All of these tags must remain attached. The items must be in the original new, unused condition and include any original packaging.Please note that we will not issue a refund for or exchange for any item if any of the tags have been removed.

  • Until delivered to Saint Bustier, the goods are responsibility or our customers and we cannot be responsible for any damage during the transit to us. Please make sure you pack the goods carefully and securely so they arrive in an un-damaged condition.

  • Please note that, if you returned an item to us by mistake, we will charge you a fee of £3. If you would like us to send the item back to you, a normal shipping fee will be applied.

  • Returns are free for UK customers.

  • We will not issue a refund for the postage charges incurred by our customers when the order was placed. If you decide to use an alternative return method instead of using the Saint Bustier pre-paid free return, you will be responsible for the postage charges.

  • The process is easy. Each package comes with an invoice which includes a Returns Table which needs to be completed, and a return postage label. Simply fill out the the Returns Table on the invoice then put the invoice inside the package, attach the return postage stick-on label to the outside of the package and drop the package off at any post office.

  • We recommend you obtain proof of postage. Please also note that there is no automatic insurance on the return packages. In the unlikely event that the package gets lost before reaching us, we will not be able to issue a refund or exchange. You might, therefore, chose to purchase separate insurance from the post office when you drop off your return package.

  • Our returns address is: Saint Bustier, Studio V109 Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom

 

INTERNATIONAL CUSTOMERS

  • You can return or exchange any item for the price you paid, provided that all conditions outlined below are satisfied and that the Returns Procedures deadlines are followed. Please see below RETURN PROCEDURES for detailed information.

  • We are happy to exchange your items for a different size or colour. If you would like to exchange an item, you will need to place a new order and send back the original item within 14 days from the date you received it.

  • For reasons of hygiene, we are very strict in regards to the refunds and exchanges of intimate apparel such as lingerie, shapewear, swimwear etc. Please try on briefs and swimwear only over your own underwear  and do not remove any tags or internal adhesives on the garments. If the gusset sticker is removed we will not be able to process your refund.  Goods must be returned unworn with all labels and stickers attached and in the original packaging.

  • All returned goods, whether for refund or exchange, must have the original Saint Bustier tags still attached in order to enable us to process the refunds. Every item has the Saint Bustier "Non-Removal" tags. All of these tags must remain attached. The items must be in the original new, unused condition and include any original packaging.Please note that we will not issue a refund for or exchange for any item if any of the tags have been removed.

  • Until delivered to Saint Bustier, the goods are responsibility or our customers and we cannot be responsible for any damage during the transit to us. Please make sure you pack the goods carefully and securely so they arrive in an un-damaged condition.

  • We are not responsible for any items that are returned to us by mistake.

  • You can choose any secure carrier to return goods to Saint Bustier. Please make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting. In the unlikely event that the goods do not reach us, we will not be able to issue a refund.

  • Our returns address is: Saint Bustier, Studio V109 Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom

     

RETURN PROCEDURES


UK CUSTOMERS

Please note that in order to obtain a full refund or exchange, you need to adhere to the following procedures and deadlines:

You must request a Returns Authorisation Code to cancel your order for refund or exchange (RAC - see below) no later than 10 days after the delivery of your order. This will ensure that your returned goods arrive in our warehouse within 14 days from the date of the original delivery. The goods must arrive back in Saint Bustier within 14 days from the time they were delivered to you. In case you have problems obtaining your RAC, please email customerservice@saintbustier.com for assistance, as your rights to obtain approval for your return might be affected. 


  • The process is easy. Each package comes with an invoice and a return postage label. On the bottom of front page of the invoice or on the reverse side of the invoice, you will find return instructions and a Returns Table which needs to be filled in. 

  • Please go into your Saint Bustier Account section and follow the instructions to obtain the Return Authorisation Code (RAC) for your return. Please contact us immediately if you are having problems obtaining your RAC. Click here for step by step instructions on how to obtain your RAC.

  • Simply fill out the Returns Table, put the invoice with the completed Returns Table inside the package, attach the return postage stick-on label on the outside of the package and drop the package off at any post office. IMPORTANT: Please allow at least 4 working days for the package to arrive at our warehouse if you use our pre-paid returns label. In case your cancellation / RAC is filed after 10 days from the date of receiving your original order, your package might not reach our warehouse within 14 days allowed and your return will not be accepted. In such case, we recommend that you use alternative speedy postage method to ensure that the deadline is met and that the goods arrive in our warehouse within time allowed.

  • We recommend you obtain proof of postage. Please also note that there is no automatic insurance on the return packages. In the unlikely event that the package gets lost before reaching us, we will not be able to issue a refund or exchange. You might, therefore, choose to purchase separate insurance from the post office when you drop off your return package. 

  • Our returns address is: Saint Bustier, Studio V109 Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom

  • Depending on time and season or your location, it can take up to 10 days for returns to be delivered back to our warehouse.

  • Upon receiving the returned goods, Saint Bustier’s professional staff checks all items to make sure they are in an undamaged, unworn condition with all the tags still attached. A refund or exchange is then processed. In the event we are out of stock of the item you would like to exchange for, we will notify you immediately and issue a refund instead. 

  • A refund will be issued within 7-10 working days of receiving the items back. 

  • We will not issue refunds or exchanges for items returned in an unsuitable condition. Such items will be sent back to you.

  • We will notify you when your returned goods were processed for a refund.

  • Refunds will automatically be issued to the card used to place the original order. This can take between up to 10 days to show on your account, dependent on your bank or card issuer.

  • In case of exchanges, if for any reason your replacement is unavailable, Saint Bustier will issue a refund.

 

INTERNATIONAL CUSTOMERS

Please note that in order to obtain a full refund or exchange, you need to adere to the following procedures and deadlines:

You must request a Returns Authorisation Code (RAC - see below). Click here for step by step instructions on how to obtain your RAC. The goods need to be received back in Saint Bustier within the following deadlines:

  • For deliveries within the European Union area (Excluding UK):  21 days from the time your goods were delivered to you

  • For deliveries outside the European Union areas, including the United States: within 28 days from the time your goods were delivered to you.


CUSTOMS - IMPORTANT MESSAGE FOR NON EUROPEAN CUSTOMERS: 

When returning any goods originally purchased from a non European Union country it is important that you DO NOT ship the goods back as commercial merchandise. 

When sending return goods, please ensure that you:

  1. Use the Saint Bustier Returns Label provided with your order & with “Customer Return UK Returned Goods Relief” on it.

  2. Mark RETURNED GOODS on any customs declaration forms or any shipping documents accompanying your package to avoid the goods being treated as import merchandise by the UK customs office.


IMPORTANT:  If failure to follow the above outlined procedure results in import charges being applied, the customer will be responsible for all costs associated with Saint Bustier having to the retrieve the parcel.

  • The process is easy. Each package comes with a printed invoice. On the bottom of front page of the invoice or on the reverse side of the invoice, you will find return instructions and a Returns Table which needs to be filled in. 

  • Please go into your Saint Bustier Account section and follow the instructions to obtain the Returns Authorisation Code (RAC) for your return.  Please contact us immediately if you are having problems obtaining your RAC, as your rights to obtain approval for your return might be affected. 

  • Simply fill out the Returns Table, put the invoice with the completed Returns Table inside the package and post it to us through a carrier of your choice. However, please ensure that the carrier is capable of delivering the goods to us within the deadline timescales defined above.

  • As the parcel remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

  • All we ask is that you make sure we know the order number your return relates to and your details. We can’t refund you without these details, so make sure the returns form is filled out and placed in your returns parcel.

  • We recommend you obtain proof of postage. Please also note that there is no automatic insurance on the return packages. In the unlikely event that the package gets lost before reaching us, we will not be able to issue a refund or exchange. You might, therefore, choose to purchase separate insurance from the post office when you drop off your return package. 

  • Our returns address is: Saint Bustier, Studio V109 Vox Studios, 1-45 Durham Street, London SE11 5JH, United Kingdom

     

  • Upon receiving the returned goods, Saint Bustier’s dedicated staff checks all items to make sure they are in an undamaged, unworn condition with all the tags still attached. A refund or exchange is then processed. In the event we are out of stock of the item you would like to exchange for, we will notify you immediately and issue a refund instead. 

  • A refund will be issued within 7-10 days of receiving the items back. 

  • We will not issue refunds or exchanges for items returned in an unsuitable condition. Such items will be sent back to you.
  • We will notify you when your returned goods were processed for a refund.
  • Refunds will automatically be issued to the card used to place the original order. This can take between up to 10 days to show on your account, dependent on your bank or card issuer.   

 

PRIVACY POLICY

 

PRIVACY COMMITMENT

SaintBustier.com ("Saint Bustier") is fully committed to protecting the privacy of our site visitors and customers. Saint Bustier will not disclose information about our customers to third parties except where it is part of providing a service, such as providing information to the carriers in order to deliver goods to our customers, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have a permission to do so.

 

CUSTOMER CONSENT

Saint Bustier will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission, but will not be responsible or held liable for the actions of third party sites from which you may have linked or been directed to the Saint Bustier website.

 

COMMUNICATION & MARKETING 

Saint Bustier may occasionally update our registered customers on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of Saint Bustier.

All Saint Bustier members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Account' on the SaintBustier.com website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link in any email communications which Saint Bustier might send you.


 

COOKIE POLICY

A cookie is a small information file that is sent to your computer, mobile or other device when you visit a Saint Bustier website and it will recognise your device on future visits, thus assisting you to improve your site experience as Saint Bustier website. These “cookies” can be divided into 4 types each of which is outlined below.


Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable the site to provide services you have asked for such as remembering your shopping bag items.


Category 2: Performance Cookies

This type collect anonymous information on how people use the site and the data is merged with other users to enable us to improve how the site operates. For example Saint Bustier utilise Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where Saint Bustier can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.


Category 3: Functionality Cookies

These cookies remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.


Category 4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the Saint Bustier websites you have visited and that information is shared with other parties such as advertisers.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.


PROTECTION

Saint Bustier may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

 

INFORMATION TRANSFER

The information that Saint Bustier collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for Saint Bustier or one of our suppliers. Such processing may, for example, be required in order to fulfill your order, process your payment details or provide support services.

Please be aware that the transmission of information via the Internet is not absolutely secure. Saint Bustier will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at on risk of our customers and members. Once Saint Bustier have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

INFORMATION DISCLOSURE

Saint Bustier may disclose your personal information to any of our group of companies. Saint Bustier may also disclose your personal information to third parties:

  • in the event that Saint Bustier sells or buys any business or assets;
  • if Saint Bustier or substantially all of its assets are acquired by a third party, in which case personal data which Saint Bustier hold about our customers may be one of the transferred assets; or
  • if Saint Bustier are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Saint Bustier, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

THIRD PARTY WEBSITES

Saint Bustier site may contain links to and from our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that Saint Bustier do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites.

 

DETAILS CHECKS

Any customer or member of Saint Bustier who wishes to verify the details submitted to Saint Bustier may do so by contacting us via the e-mail address or address given below. Our security procedures mean that Saint Bustier may request proof of identity before revealing information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which Saint Bustier take in response to a request from someone using your e-mail and password. Saint Bustier would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.



DATA PROTECTION

Saint Bustier (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). Our Data Protection number is Z3332652.


You have the right to access the information which Saint Bustier holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, Saint Bustier may impose a charge to recover our costs in providing you with details of the information Saint Bustier hold about you. Saint Bustier will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge. 



CONTACT US

We love hearing from our customers and are always pleased to get feedback on what we’re doing and how we can make your Saint Bustier experience even better. If you have any questions or feedback about our Privacy Policy, please contact our customer service team, who will be happy to answer any questions you may have.

You can either email customerservice@saintbustier.com

Or, write to us at

Saint Bustier
Studio V109 Vox Studios
1-45 Durham Street
London SE11 5JH
United Kingdom